Privacy Policy
This Privacy Policy provides information on how your personal data is processed and used by the member companies of Wissol Group.
How We Use Your Personal Data:
Protecting your personal data is our priority. This document outlines all actions related to the processing of your personal data by Wissol Group member companies, your rights, and how this data is used during the operation of our application.
The company acknowledges its obligation to respect your privacy and to manage and protect your personal data in compliance with international regulations and Georgian legislation.
The purpose of this Privacy Policy is to explain how and in what form your data is processed, how you can access your personal data, and your rights to review and correct this information.
We operate in accordance with the Law of Georgia on Personal Data Protection to safeguard the information you provide to the company. This information includes, but is not limited to: your full name, personal identification number, date of birth, phone number, email address, gender, payment history, or other identifiable information, collectively referred to as personal data.
Commitment to the Protection of Personal Data Confidentiality:
The company guarantees that:
· Ensure the security and protection of your personal data;
· Not use your data unlawfully;
· Provide you with complete and comprehensive information regarding the processing of your personal data, upon your request.
The company processes personal data based on the consent you have given us and in compliance with applicable laws. You may revoke any consent you have provided to us at any time. In such a case, the company reserves the right to deactivate your profile.
By using the service and this application, you agree to the processes outlined in this policy and consent to the processing of your data in accordance with the provisions of this Privacy Policy, which fully adheres to and is in line with your legal rights and the company's responsibilities under the "Personal Data Protection" law of Georgia.
Please note that your use of the company's services is always governed by an agreement that is linked to this Privacy Policy, and you must agree to its terms. If you do not agree with this Privacy Policy, you will not be able to use the service.
How the Law Protects You:
In addition to our commitment to safeguarding your data, your personal data is protected under the Law of Georgia on Personal Data Protection. You have the right to access information about yourself as provided under Georgian law, except in cases where exceptions are stipulated by law.
You have the right to request:
· Whether your data is being processed and the justification for such processing;
· Information about the data being processed, including its purpose and legal basis;
· The source of the collected data;
· The period for which data will be stored, or the criteria used to determine this period;
· Information about the recipient or categories of recipients to whom the data may be transferred;
· Access to your personal data and a copy of it, except in cases where providing such access involves disproportionate effort;
· Correction, updating, supplementation, blocking, cessation of processing, or deletion of your data if it is incomplete, inaccurate, outdated, or collected unlawfully;
· Revocation of consent at any time without explanation, cessation of data processing, or destruction of processed data if no other legal basis exists for processing.
Under Georgian legislation, your rights may be restricted in specific circumstances, provided such restrictions do not violate fundamental human rights and freedoms and are deemed necessary and proportionate in a democratic society.
You have the right to request:
a) Whether your data is being processed and whether the processing is justified;
b) Information regarding the data being processed, including the legal basis and purpose of the data processing;
c) The source of the data collection/acquisition;
d) The retention period (time) of the data, or if it is not possible to determine a specific period, the criteria for determining the retention period;
e) The identity or categories of recipients of the data, including information on the basis and purpose of the data transfer, if the data is transferred to a third party;
f) Access to your personal data held by the company and to receive copies of this data free of charge, except when providing access to or copies of the data requires disproportionate effort;
g) To request the correction, updating, completion, blocking, suspension, deletion, or destruction of your personal data if the data is incomplete, inaccurate, outdated, or if its collection and processing were carried out in violation of the law;
h) To withdraw your consent—without explanation—at any time, and request the cessation of data processing and/or the destruction of the processed data (if there is no other legal basis for data processing).
In accordance with Georgian legislation, the above-mentioned rights of the application user may be limited if such limitations are explicitly provided by Georgian law. Such limitations do not violate fundamental human rights and freedoms, are necessary and proportional in a democratic society, and the exercise of these rights could pose a risk to other rights.
How We Use Your Personal Information:
We use your personal information for the following purposes:
· To provide you with our services,
· To fulfill your requests, develop new ways of collaboration, and grow our business,
· To plan and implement marketing activities.
How Information is Collected/Acquired:
We collect your personal information when you contact us to receive our products or services, or when you download and install the company’s application.
How We Use Your Information:
Primarily, we use your information to process your data during registration, to collect and process information related to your use of our services, including:
With your consent, to send you notifications about our products, services, and special offers.
When We May Share Your Personal Information with Third Parties:
In compliance with applicable laws and the terms of this document, we may share your personal information with third parties. Additionally, services you receive from the company’s affiliated organizations may require sharing your data.
Your personal data may also be shared in the event of future changes to the company structure, such as a decision by the company to sell all or part of its assets or to undergo reorganization.
Data will be shared with third parties only if all legal requirements set forth by legislation are met, and such third parties commit to and assure us of their obligation to properly process and maintain the confidentiality of the data.
In the event that you refuse to share your data with third parties in accordance with the legal requirements, the provision of services to you may be delayed.
Processing of Personal Data for Direct Marketing Purposes:
We use your personal data for marketing purposes as well – their processing is necessary to provide you with information about products and offers that are relevant to you.
We process your data to understand what you want or need, and what may be of interest to you.
Your personal data is processed for direct marketing purposes with your consent.
You have the right to contact us at any time and request the cessation of data processing for direct marketing purposes. We will fulfill your request within 7 (seven) business days from the receipt of your request.
In any case, you will continue to receive informational messages regarding products and services you already use, including notifications about any changes to such products and/or services.
Revocation of Consent:
You may submit a request to the company to revoke your consent for the processing of personal data, including for direct marketing purposes, at any time.
In the event of consent withdrawal, the provision of our services may be delayed, and we may not be able to provide you with complete services.
If you decide to revoke the consent you have given for data processing, please contact us using any effective communication method.
Modification of Your Personal Data:
You can review and update your personal information at any time through the application/portal by yourself. If you have any questions while modifying your data, please contact us using any effective communication method.
Information Regarding Bank Cards:
When you make a payment through our services and, with your consent, link your personal bank card in the application, the collection and storage of your bank card information is carried out by our payment processing partner. The collection of the information (related to your bank card) that you voluntarily provide is necessary for processing your payment. The use and storage of such data by our payment processing partner are governed by the relevant service terms and privacy policy. The information we store includes the type of your bank card and the last four digits of your bank card number.
How We Protect Your Data:
We use commercially appropriate administrative, technical, and physical measures to protect your data. We apply industry-standard practices to safeguard the information we collect from loss, theft, unauthorized access, alteration, or disclosure at all stages, including when it is transmitted from you or a third party to us, as well as when it is collected by us or transferred to a third party. Please note that unfortunately, no technology or standard can provide a 100% guarantee of security.
If, at any point during our relationship, we suspect that your personal information may have been compromised, we will inform you as soon as possible, in accordance with the terms provided. If we have your email address, we will send the notification to the most recent email address you provided on our website. Please make sure to keep your email address updated on our site. You can update/change your email address at any time. Upon receiving our notification, it is possible to print it. In such cases, please follow the instructions in the message. By providing us with your contact information, you consent to us using your email address as a means of notifying you.
The company has implemented the following security systems to ensure the protection of your personal data:
Fortigate Antispam – Email protection (anti-spam)
Trellix Endpoint Security – Protection for users' computers (antivirus)
Cisco ASA Firewall – Traffic filtering for servers at Layer 4 (L4)
Palo Alto NGF (URL filtering, Threat Prevention) – Filtering and management of user internet and VPN traffic at Layer 7 (L7)
VMware NSX Distributed Firewall – Traffic filtering for servers in virtual environments
Third-Party Website Addresses:
Our application/portal may contain links to websites of affiliated organizations, which, in accordance with their privacy policies, are responsible for ensuring the security of your personal data.
How Long We Retain Your Personal Information:
The personal information associated with you will remain with us for as long as you have an active account or otherwise require our services. In some cases, data may be retained for purposes such as the organization’s legitimate interest, including the fulfillment of our legal obligations, taking into account the statute of limitations for disputes, fraud prevention, contract enforcement, or any actions permitted by Georgian law, including international regulations.
Changes to the Privacy Policy
The company reserves the right to make changes to this document at any time, and such changes will be made in accordance with international regulations and applicable Georgian law. You will be able to consent to these changes through the platform, otherwise, your access to the platform may be restricted.
How to Contact Us
If you have any questions regarding the Privacy Policy, our mutual rights and obligations, or the processing of your data, or if you wish to exercise the rights granted to you by law and this document, please contact us using any effective communication channel, including *1000 or office@wissol.ge.
